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WHERE DO YOU GET THE SHRIMP AND PLANTS YOU SELL?
I BREED ALL SHRIMP, SNAILS AND LIVESTOCK MYSELF. They are all homebred, young healthy & disease free!
I GROW ALL MOSSES AND PROPAGATE THEM ALL MYSELF! These are all propogated and grown by SHRIMP LIFE
WHERE DO YOU SHIP?
We ship all items in the shop ACROSS CANADA
We ship DRY GOODS (Food, Accessories & Botanicals) to USA , We will resume shipping moss to USA in Spring 2023
WHERE ARE YOU LOCATED
SHRIMP LIFE is located in ONTARIO CANADA
CAN I PICKUP MY SHRIMP INSTEAD OF HAVE THEM SHIPPED?
At this point SHRIMP LIFE is strictly an ONLINE business with no retail location, and is not open for local pickup. Thank you so much for understanding
WHEN DO YOU SHIP AND HOW LONG DOES IT TAKE TO ARRIVE?
Orders containing LIVESTOCK or PLANTS are normally shipped on MONDAYS & TUESDAYS
Orders Containing DRY GOODS ONLY (no livestock or plants) are shipped throughout the week
If your ordering within Canada, Parcels containing shrimp or plants take 1-3 days to arrive. Orders containing only dry goods can take 1-7 days depending on package size and your location
If your ordering from USA, I normally ship 1x a week. Once shipped, delivery takes 5-10 days and is subject to possible delayys
You will receive a SHIPPING NOTICE email which contains your tracking number, please keep up with your tracking and sign up for delivery notifications
DO YOU GUARANTEE LIVE ARRIVAL?
YES FOR SHRIMP AND SNAILS! (NO FOR PLANTS - SEE BOTTOM OF PAGE FOR EXPLANATION)
I ask that you PLEASE READ ALL BELOW this to understand my DOA POLICY... (DOA means "Dead on Arrival")
This policy is designed to protect 1. THE SHRIMP from DYING 2. YOU THE BUYER from RECEIVING DOA SHRIMP 3. - Failure to adhere to the policy voids any live arrival guarantee
All orders containing shrimp or plants are shipped on days based on weather in both locations (seller and buyer)
Livestock and Plant orders may be postponed due to extreme weather or postal disruption
All orders are packed and insultated according to their needs, heatpacks are used when needed
DOA policy does not apply to deliveries made to community mail boxes
I ask the buyer to track their parcel and sign up for shipping notifications (package tracking can suddenly change or update and buyer should be flexible to accomodate this) (sign up on Canadapost.ca or USPS.com to receive automated text or email updates)
Buyer should be available to receive shrimp or plants at time of delivery (1st delivery attempt) If you are in Canada and won't be available for delivery, you can sign up for FLEX DELIVERY (Canada Post) and they will hold your box at the Post Office for pickup
Buyer should inspect bag before opening. If you see dead shrimp in the bag, please take clear photos of the dead shrimp in unopened bag. Take a second photo of dead shrimp out of the bag in a container beside the shipping label (proof of purchase)
Email the photos within 30 minutes of delivery to - email@example.com
Failure to send photos within 30 minutes voids DOA POLICY (no refund or replacement) This time is very important as in winter and summer shrimp can quickly die from extreme temperatures
If DOA terms are met, replacement or refund will be issued according to availability
Extra Shrimp count towards DOA. Ex. If you order 10 shrimp, and I send 12, and 2 die, you still have 10 shrimp. If you order 10 shrimp, I send 2 extra and 4 die, you are left with 8 shrimp. I would owe you a refund or replacement for 2 shrimp
THERE IS NO GUARANTEE ON PLANTS. UNFORTUNATELY TOO MANY CUSTOMERS ARE LEAVING THEIR PLANTS IN THEIR MAILBOX WHERE THEY ARE FREEZING. A HEAT PACK KEEPS YOUR PLANTS AMBIENT WHILE IN TRANSIT, WHERE YOUR PACKAGE IS NEVER EXPOSED TO DIRECT COLD. ONCE DELIVERED, ON PORCH OR MAILBOX- YOUR HEATPACK CANNOT COMBAT THE DIRECT COLD. IT WILL NOT WORK AND YOUR PLANTS WILL FREEZE. PLEASE PURCHASE AT YOUR OWN RISK.
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